Privacy Policy

What we collect

• Estimate requests. Your name, email, phone number, city, timeline and the additional details you give; the study type, your answers to the estimator questions and the estimated range.
• Contact form. Your name, email, phone number and message.
• Technical details sent with a form. The page you sent it from, any campaign tags in the link you followed (such as utm_source or a Google Ads click ID), your IP address and your browser's user agent string, with the date and time.
• Analytics and advertising data. See Cookies and similar technologies.

Answering the estimator questions without sending your contact details sends us no personal information. Google Analytics records that the questions were answered, with the study type and range only.

Why we use it

• to respond to your request or message;
• to have an independent licensed hydrogeologist or engineer serving your area contact you to confirm the scope and price of your study;
• to keep a record of requests, and of the consent given on the contact form, in our mailbox; and
• to understand how the site and our advertising perform, using the analytics described below.

Who we share it with

Studies are carried out by independent licensed hydrogeologists and engineers, not by Hydrogeo Solutions. When you send an estimate request or a contact message about a study, we share your request details (your contact information, the property location and your answers) with an independent licensed hydrogeologist or engineer serving your area, so that they can respond to your request. They use it to contact you about that request.

We also rely on service providers who process information for us: our website host, which stores form submissions, and Google, which provides the analytics and advertising measurement described below. Our host may store information on servers outside Canada, where it may be subject to the laws of that country.

We do not sell personal information, and we disclose it otherwise only where the law requires.

Your consent and our emails

When you send your details with an estimate request, you are asking to be contacted about that study, and we use them only for that request. The contact form asks you to tick a box agreeing to be contacted by email or phone about your message, and we do not send it without that box ticked.

Sending a form does not trigger an automatic email to you; we contact you only about the request you sent. We do not add you to a mailing list or send marketing emails unless you separately agree to receive them. You can withdraw your consent to further contact at any time by replying to our email or using the contact form.

Cookies and similar technologies

• Google Analytics 4. Measures how visitors use the site (pages viewed, how they arrived, when an estimate is calculated, with its study type and range, and when a form is sent, with a reference number only). It sets cookies in your browser. We do not send your name, email, phone number or address to Google Analytics.
• Google Ads conversion tracking. Tells us when a visit that started from one of our ads led to a request, so we can measure the ads. It uses cookies and the click ID in the ad link. Only a request reference and a value are sent, never your contact details.
• Browser storage. After a request, the site stores the request reference in your browser so that it is counted once, not again if you reload the page. It contains no personal details.

You can block or delete cookies in your browser settings, use Google's Analytics Opt-out Browser Add-on, and manage ad personalization in Google's My Ad Center (both are listed under Sources below). The site works without these cookies.

How long we keep it, and how it is protected

The website does not store what you send in a form: your details go straight to our mailbox as an email, and no copy is kept on the web server. We keep those emails for 24 months after our last contact with you, after which they are deleted, unless we need to keep them longer to meet a legal obligation or resolve a dispute. Access to the mailbox is limited to the people who handle requests.

Access, correction and deletion

You can ask to see the personal information we hold about you, to correct it, or to have it deleted. Send your request through the contact page, by email to contact@hydrogeosolutions.ca, or by phone at (647) 249‑8590. We may ask you to confirm your identity, and we aim to respond within 30 days. If your request details were already shared with a hydrogeologist or engineer, we will tell you who received them so that you can contact them as well.

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top.